Terms of Service

Please read these terms carefully before using TriPandoo services.

Last updated: January 2025

1. Acceptance of Terms

By accessing and using TriPandoo ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

TriPandoo is an AI-powered travel planning application that provides:

  • Personalized travel itinerary generation using artificial intelligence
  • Access to information about 200,000+ destinations worldwide
  • Interactive maps and navigation features
  • Offline trip planning capabilities
  • Collaborative trip planning tools
  • Real-time trip tracking and progress monitoring

3. User Accounts and Registration

To access certain features of TriPandoo, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Subscription System and Payments

TriPandoo operates on a monthly subscription system:

  • Monthly subscriptions provide a specific number of days of trip generation per month
  • Plans available: Free (5 days), Pro ($9.99 for 30 days), Premium ($24.99 for 90 days)
  • Monthly allowances reset at the beginning of each billing cycle
  • Each day of generation allows you to create one complete trip itinerary
  • Refunds for unused subscription time may be provided at our discretion
  • All payments are processed securely through third-party payment processors

5. AI Services and Limitations

Our AI-powered features are provided "as is" and you acknowledge that:

  • AI-generated itineraries are suggestions and should be verified independently
  • We use multiple AI providers (OpenAI, Groq, DeepSeek) to ensure service reliability
  • AI responses may occasionally be inaccurate or incomplete
  • You are responsible for verifying travel information, including visa requirements, safety conditions, and local regulations
  • We do not guarantee the availability or accuracy of destination information

6. User Content and Conduct

You retain ownership of content you create, but grant us a license to use it for service provision. You agree not to:

  • Upload illegal, harmful, or inappropriate content
  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Attempt to reverse engineer or hack our services
  • Use the service for commercial purposes without authorization
  • Share your account credentials with others

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using TriPandoo, you consent to the collection and use of your information as outlined in our Privacy Policy.

8. Intellectual Property

The TriPandoo service, including its original content, features, and functionality, is owned by TriPandoo and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without explicit permission.

9. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the service with or without notice. We are not liable for any modification, suspension, or discontinuation of the service.

10. Limitation of Liability

To the maximum extent permitted by law, TriPandoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the service.

11. Indemnification

You agree to defend, indemnify, and hold harmless TriPandoo and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which TriPandoo operates, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved through binding arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the app. Your continued use of the service after changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: contact@tripandoo.com

Address: TriPandoo Legal Department

For general support inquiries, please visit our Help Center or contact contact@tripandoo.com